Be prepared for a bit of a rant.......for those of you that read this post here you will know how upset and angry I was that the special bag I made never reached its destination thanks to a very light fingered person.
After calming down only slightly I downloaded the compensation form and sat for a good 40 minutes filling at all out explaining exactly what was in the package and the costings for how much the materials etc were. Included the receipt from the post office from when it was posted and waited patiently for a response.
I came home from work this afternoon expecting to see this months copy of Sew Hip in the post box (boo it wasn't) to find a Royal Mail envelope. On opening it I realise that it was the response to the claim form.
Dear Miss ******,
Blah, blah, blah......my investigations have confirmed that we did not deliver this item, and apologise for that. As a result, I have taken the following action:
*logged an reported the full details of your complaint
*passed these details on to my colleagues in our delivery operation
In light of the service you have used and the evidence provided. I'm afraid the compensation in this instance is limited to a refund of the postage paid or 6 first class stamps!!!!!!!, which ever is greater. If you wish to claim for the value of lost items in the future, we will require additional evidence such as the certificate of posting and proof of the items value.
Blah, blah, blah apologies again!!!!!
FIRSTLY!!!! 6 CLASS STAMPS are they taking the *iss
SECONDLY!!! "If you wish to claim for the value of lost items in the future" WHAT!!! As if I'm planning to have my item of post purposely stolen again.....there's some confidence to instill in your customers!!
THIRDLY!!!! We will require additional evidence such as the certificate of posting?????? Isn't that what the bloody receipt is, proof that you have actually posted the blooming item at their post office???? Or did I just knock that up on my computer the night before????????
I am soooooo livid!!!! Its almost like they just couldn't give a toss......is this just a generic letter that they send out to everyone and pop in a few stamps in the hope that they'll be satisfied with the gesture? Where is the reassurance that your items are safe with the post office and that if they do go "MISSING" that they are actually going to reimburse you for your loss? No one told me at the time of posting that if I wanted to make a claim I would need a bloody posting certificate.....I thought the whole point of paying for signed for was that you could track and trace your item to its destination and claim if need be????
Its bad enough that this was a gift for someone, if it had been an actual order I would have seriously been out of pocket.....where in all this does it protect the consumer "me" against theft??
My advice is don't bother paying for signed for its a waste of time and if you can help it chose a different postal service other than Royal Mail!!!!!!If anyone knows of any alternatives like a service that picks up from your home etc please let me know. Other than that take the risk and just send it 1st class.....in fact that's probably safer as the "thief" will think that its not worth anything because you didn't pay extra postage.
And breathe and relax.............................................................................................rant over!
Sorry peeps but I just had to share that with you.